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Salesforce Service Cloud Success Series: Part 3

Social Discovery Ventures Powers 12 Global Online Brands on Service Cloud Lightning The Challenge Having supported their online dating and travel site customers on Desk.com for years, Social Discovery Ventures needed a more seamless way to manage the 12 brands’ customers across multiple channels Desired more efficient way to deliver support for each brand’s help […]

Posted by Kimya Coker on May 14, 2020

Salesforce Service Cloud Success Series: Part 2

Scalable Press Powers Four Global Printing Brands on Service Cloud Lightning The Challenge Scalable Press needed a more seamless way to manage their multiple B2B and B2C brands across multiple channels Desk.com was limited in functionality and required excessive labels/filters/macros for visibility and reporting Desired to go live on accelerated timeline prior to start of […]

Posted by Kimya Coker on May 4, 2020